APPEALS AND COMPLAINTS POLICY

Appeals

Authors, under any circumstances, are privileged to challenge editorial decisions by appealing for reconsideration if they perceive unfair elements in the editorial decisions. To do this, an appeal letter must be submitted with a detailed explanation of the issues, nature of the appeal and argument on why the editorial decision is considered unfair.

Such appeal will be submitted to the Managing editor which shall be reviewed by the Editor-in-Chief alongside the section editor, managing editor and the concerned Reviewers. New reviewers may be invited to re-review the study and the final decision will be made by the Editor-in-Chief.

Complaints

In case of any complaints, which may be related to journal policies, procedures, the publication process, the conduct of editorial staff, among others, the detailed complaints should be sent to the managing editor of the publisher (ERRCDF), via email. All complaints via the stipulated channel will be acknowledged within 48 hours upon which the resolution process will be initiated. Thereafter, the resolution shall be made known to the complainants via email.